Customer Support

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Your system, up and running quickly and efficiently.

Your computer system is crucial to keeping your business running. Understanding your needs, our team will respond to your issues within a 4-hour window*. This means more time for you to work and less time waiting.

Standard service call hours are from 8:30am to 5:30pm Monday through Friday. Saturday and after-hour appointments can also be arranged for your convenience.

Field Service Pricing

Standard Support

Rate

Consulting/Technical Support - On-site

$115.00/Hour

Consulting/Technical Support - In Shop

$105.00/Hour

Technical Phone Support

$85.00/Hour

**After-Hours/Emergency Surcharge (Mon-Fri after 5:30pm and all day Sat & Sun) 50% Additional

Field Service Pricing

Monthly Maintenance Plan

Benefits

Monthly visits with the option of Bi-Weekly visits (8 hour month minimum.

3 Month Minimum ($2520 for 3 months.)

surcharge

Reduced hourly rate applies to all onsite regular work.

4 hour average response time
No charge for travel (up to 20 mi.)
Reduced Hourly rate of $105/hr.
Reduced after-hours emergency
Hours used to maintain system, check normal operations, latest patches

Volume Pricing (prepaid*)


Hours Purchased	10	20	30	40
Hourly Rate	$109.25	$103.50	$97.75	$92.00
Phone Support	1	2	3	4
Total	$1092.50	$2070.00	$2932.50	$3680.00

Benefits
Includes phone support as listed 4-hour average response time Travel time 1/2 normal rate Reduced after hours / emergency surcharge
*All Volume Pricing Plans must be paid for in advance to qualify.
*There will be a charge for drive time one way, at the prevailing rate. Full charge applies for after-hours/emergency calls.
* 4-hour response time is average time to respond either in person or by telephone.