Your system

Your system, up and running quickly and efficiently.

Your computer system is crucial to keeping your business running. Understanding your needs, our team will respond to your issues within a 4-hour window*. This means more time for you to work and less time waiting.

Standard service call hours are from 8:30am to 5:30pm Monday through Friday. Saturday and after-hour appointments can also be arranged for your convenience.

Field Service Pricing

Standard Support

Rate

Consulting/Technical Support - On-site

$115.00/Hour

Consulting/Technical Support - In Shop

$105.00/Hour

Technical Phone Support

$85.00/Hour

**After-Hours/Emergency Surcharge (Mon-Fri after 5:30pm and all day Sat & Sun) 50% Additional

Field Service Pricing

Monthly Maintenance Plan

Benefits

Monthly visits with the option of Bi-Weekly visits (8 hour month minimum.

3 Month Minimum ($2520 for 3 months.)

Reduced hourly rate applies to all onsite regular work.

4 hour average response time
No charge for travel (up to 20 mi.)
Reduced Hourly rate of $105/hr.
Reduced after-hours emergency
Hours used to maintain system, check normal operations, latest patches

Volume Pricing (prepaid*)


Hours Purchased	10	20	30	40
Hourly Rate	$109.25	$103.50	$97.75	$92.00
Phone Support	1	2	3	4
Total	$1092.50	$2070.00	$2932.50	$3680.00

Benefits
Includes phone support as listed 4-hour average response time Travel time 1/2 normal rate Reduced after hours / emergency surcharge
*All Volume Pricing Plans must be paid for in advance to qualify.
*There will be a charge for drive time one way, at the prevailing rate. Full charge applies for after-hours/emergency calls.
* 4-hour response time is average time to respond either in person or by telephone.